Terms & Conditions

iDONATEpro Terms and Conditions

This Agreement is entered into between iDONATEpro, having its principal place of business at 2033 San Elijo Avenue #203, Cardiff by the Sea, CA 92007, and Customer.

1. ATTENTION! THE FOLLOWING TERMS AND CONDITIONS OF THE iDONATEpro TERMS AND CONDITIONS AGREEMENT (the "Agreement") WILL BE LEGALLY BINDING ON CUSTOMER UPON EXECUTION OF THE Agreement. CUSTOMER SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE EXECUTING THE AGREEMENT.

2. Terms and Conditions. Customer acknowledges and agrees to the following terms and conditions of service, which together with the terms of the iDONATEpro Service Level Commitment Agreement and Comprehensive Price List (attached hereto and incorporated herein as "Schedule I" and "Schedule II", respectively, by reference), are entered into between Customer and iDONATEpro and shall govern Customer's access and use of the Service. Capitalized terms not otherwise defined herein shall have the meaning given to them in Section 11 (Definitions) below. In addition, Customer agrees that unless explicitly stated otherwise, any new features that augment or enhance the Service, and/or any new service(s) subsequently procured by the Customer after executing this Agreement will be subject to this Agreement.

Either party may terminate this Agreement with a thirty (30) day written notice.

No Obligation 30 day terms. Access to iDONATEpro is on a no-obligation 30 day basis. There are no termination or exit fees of any kind. Easily add or remove Users month by month, as needed. Unless sooner terminated pursuant to the terms of this Agreement, the rules in this Agreement (i.e. confidentiality, lawful conduct, security etc.) shall apply for a term of One (1) year from its Effective Date as set forth above and shall automatically renew each year for additional One (1) year period unless either party provides the other with written notice of its desire not to renew at least Thirty (30) days' prior to the date on which automatic renewal would otherwise occur.

2.1. Customer Must Have Internet Access

Customer understands that a DSL, cable or another high speed Internet connection is required for proper transmission of the Service. Customer is responsible for procuring and maintaining the network connections that connect the Customer network to the Service, including, but not limited to, "browser" software that supports protocol used by iDONATEpro, including Secure Socket Layer (SSL) protocol or other protocols accepted by iDONATEpro. Customer agrees to follow logon procedures for services that support such protocols.

2.2. Accuracy of Customer's Contact Information

Customer shall provide accurate, current and complete information on Customer's legal business name, address, email address, and phone number, and maintain and promptly update this information if it should change.

2.3. Users: Passwords, Access, And Notification

Customer shall authorize one or more of its employees or agents to access iDONATEpro. Each individual who Customer authorizes to access iDONATEpro is a "User" for purposes of this Agreement. iDONATEpro shall provide access to each User and Each User is only permitted to be logged in to iDONATEpro on a single device at any particular time. User login information is solely for designated Users and cannot be shared or used by more than one User, but any User login may be reassigned to another User as needed. Notwithstanding the foregoing, Customer may permit an AI tool acting on behalf of an authorized User to use that User's login credentials to access the Service through the interfaces provided by iDONATEpro, provided that Customer remains responsible for all activity under those credentials as if performed by a User, as set forth in Section 2.10A. Customer is responsible for the integrity and confidentiality of User's password and username and Customer will also be responsible for all Electronic Communications, including those containing business information, account registration, account holder information, financial information, Customer Data, and all other data of any kind contained within emails or otherwise entered electronically through the Service or under Customer's account. iDONATEpro will act as though any Electronic Communications it receives under Customer's passwords, user name, and/or account number will have been sent by Customer. Customer shall use commercially reasonable efforts to prevent unauthorized access to or use of the Service and shall promptly notify iDONATEpro of any unauthorized access or use of the Service and any loss or theft or unauthorized use of any User's password or name and/or Service account numbers.

2.4. Customer's Lawful Conduct

The Service allows Customer to send Electronic Communications ("Emails") directly to third parties and to iDONATEpro. Customer shall comply with all applicable local, state, federal, and foreign laws, treaties, regulations, and conventions in connection with its use of the Service, including without limitation those related to privacy, electronic communications and anti-spam legislation. Customer will not send any Emails from the Service that are unlawful, harassing, libelous, defamatory or threatening, or that involve any of the following practices:

• Using non-permission based Email lists (i.e., lists in which each recipient has not explicitly granted permission to receive Emails from Customer by affirmatively opting-in to receive those Emails).
• Using purchased or rented Email lists.
• Using third party email addresses, domain names, or mail servers without proper permission.
• Sending Emails to non-specific addresses (e.g., webmaster@domain.com or info@domain.com).
• Sending Emails that result in a significant number of spam or unsolicited commercial email ("UCE") complaints (even if the Emails themselves are not actually spam or UCE).
• Failing to include a working "unsubscribe" link in each Email that allows the recipient to remove themselves from Customer's mailing list.
• Failing to comply with any request from a recipient to be removed from Customer's mailing list within 10 days of receipt of the request.
• Failing to include in each Email a link to the then-current Privacy Policy applicable to that Email.
• Disguising the origin or subject matter of any Email or falsifying or manipulating the originating email address, subject line, headers, or transmission path information for any Email.
• Failing to include in each Email Customer's valid physical mailing address or a link to that information.

No part of the Service may be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means. Customer agrees not to access the Service by any means other than through the interfaces that are provided by iDONATEpro. Customer shall not do any "mirroring" or "framing" of any part of the Service, or create Internet links to the Service which include log-in information, user names, passwords, and/or secure cookies. Customer will not in any way express or imply that any opinions contained in Customer's Electronic Communications are endorsed by iDONATEpro. Customer shall ensure that all access and use of the Service by Users is in accordance with the terms and conditions of this Agreement, including but not limited to those Users that are contractors and agents, and Customer's Affiliates. Any action or breach by any of such contractors, agents or Affiliates shall be deemed an action or breach by Customer.

2.5. Third Party Web Sites, Products and Services

iDONATEpro may offer certain Third Party Services or Data for sale. Any procurement by Customer of any Third Party Applications or services is solely between Customer and the applicable third party provider. No procurement of such Third Party Applications or services is required to use the Service.

2.6. Security; Transmission and Storage of Data

iDONATEpro understands the sensitive nature of Customer's data. To that end, iDONATEpro shall maintain reasonable administrative, physical and technical safeguards to protect the confidentiality and integrity of Customer Data. iDONATEpro will ensure that all Customer Communications over networks and servers owned and operated exclusively by iDONATEpro are encrypted and secure using SSL and other network and server technologies.

Customer understands that the technical processing and transmission of Customer's Electronic Communications is fundamentally necessary to use of the Service. Customer expressly consents to iDONATEpro's interception and storage of Electronic Communications and/or Customer Data, and Customer acknowledges and understands that Customer's Electronic Communications will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by iDONATEpro. Customer further acknowledges and understands that Electronic Communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, telephone or other electronic means. Customer agrees and understands that iDONATEpro is not responsible for any Electronic Communications and/or Customer Data which are delayed, lost, altered, intercepted or stored during the transmission of any data whatsoever across networks not exclusively owned and/or operated by iDONATEpro, including, but not limited to, the Internet and Customer's local network.

2.7. Service Level

During the Term of this Agreement the iDONATEpro Service offerings will meet the service level specified in the "Service Level Commitment" listed on Schedule I. If the applicable Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the applicable Service in accordance with the terms set forth in the Service Level Commitment.

2.8. iDONATEpro's Support

As part of the Service, iDONATEpro will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Service. iDONATEpro also offers optional and "for fee" training classes, professional services consultation and support services.

2.9. Confidentiality

For purposes of this Agreement, "Confidential Information" shall include the terms of this Agreement, Customer Data, each party's proprietary technology, business processes and technical product information, designs, issues, all communication between the parties regarding the Service and any information that is clearly identified in writing at the time of disclosure as confidential. Notwithstanding the foregoing, Confidential Information shall not include information which: (1) is known publicly; (2) is generally known in the industry before disclosure; (3) has become known publicly, without fault of the Receiving Party; (4) the Receiving Party becomes aware of from a third party not bound by non-disclosure obligations to the Disclosing Party and with the lawful right to disclose such information to the Receiving Party; or (5) is aggregate data regarding use of iDONATEpro's products and services that does not contain any personally identifiable or Customer-specific information.

While specific terms of the Agreement shall not be disclosed except as delineated above, the existence of an Agreement may be disclosed and Customer hereby permits iDONATEpro to disclose that Customer is a client/subscriber for advertising and/or marketing purposes. Each party agrees: (a) to keep confidential all Confidential Information; (b) not to use or disclose Confidential Information except to the extent necessary to perform its obligations or exercise rights under this Agreement or as directed by Customer; (c) to protect the confidentiality thereof in the same manner as it protects the confidentiality of similar information and data of its own (at all times exercising at least a reasonable degree of care in the protection of such Confidential Information) and to make Confidential Information available to authorized persons only on a "need to know" basis. Either party may disclose Confidential Information on a need to know basis to its contractors and service providers who have executed written agreements requiring them to maintain such information in strict confidence. Notwithstanding the foregoing, this Section will not prohibit the disclosure of Confidential Information to the extent that such disclosure is required by law or order of a court or other governmental authority or regulation. When disclosure is compelled by law, the disclosing party shall provide written notice to the other party before the disclosure is made.

2.10. Ownership, Backup and Retention of Customer Data

As between iDONATEpro and Customer, all title and intellectual property rights in and to the Customer Data is owned exclusively by Customer. Customer acknowledges and agrees that in connection with Service, iDONATEpro as part of its standard Service offering makes daily backup copies of the Customer Data in Customer's account and stores and maintains such data for a period of time consistent with iDONATEpro standard business processes, which period shall not be less than 90 days.

2.10A. Customer's Use of AI Tools

Customer may permit AI tools, including AI assistants and AI browser agents chosen and controlled by Customer, to operate within Customer's account through an authorized User login, using the same interfaces available to Users. Each such AI tool must use an authorized User login and is subject to the same seat and User limits that apply to Users. Customer is solely responsible for any AI tool acting under Customer's credentials, and for all actions it takes in the Service, as if a User took those actions. Customer should review AI-generated output before relying on it or sending it to donors or other third parties. iDONATEpro does not provide back-end AI integration, does not send Customer Data to AI providers, does not use Customer Data to train AI models, and is not responsible for third-party AI tools or their terms, privacy practices, or outputs.

2.11. iDONATEpro's Intellectual Property Rights

Customer agrees that all rights, title and interest in and to all intellectual property rights in the Service including but not limited to operations, applications, processes, systems, design, coding, content, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, materials, class libraries, know-how, trade secrets, and any other related rights, are owned exclusively by iDONATEpro. Except as provided in this Agreement, the license granted to Customer does not convey any rights in the Service, express or implied, or ownership in the Service or any intellectual property rights directly or indirectly related thereto. In addition, iDONATEpro shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to use or incorporate into the Service any suggestions, enhancement requests, recommendations or other feedback provided by Customer. Any rights not expressly granted herein are reserved by iDONATEpro. iDONATEpro marks, logos and product and service names are marks of iDONATEpro (the "iDONATEpro Marks"). Customer agrees not to display or use the iDONATEpro Marks in any manner without iDONATEpro's express prior written permission.

2.12. Dispute Resolution; BINDING ARBITRATION

The parties agree that in the event any Claims, disputes, or controversies (collectively "Issues") of any kind arise which relate to this Agreement, they or their authorized representatives shall first meet (or confer by telephone) in good faith and in an effort to resolve the same within fourteen (14) business days after which written notice of the Issue is provided to the other party.

In the event a resolution of the Issue cannot be reached within fourteen (14) business days, it shall be decided by arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association currently in effect and in accordance with Title 9 of the United States Code, unless the parties expressly agree otherwise in writing. Notice of the demand for arbitration must be provided, in writing, to the other party and must be made within one hundred twenty (120) days after the dispute has arisen. Arbitration will be initiated and conducted in San Diego, California. The language of the arbitration shall be English. The arbitrators will be bound to adjudicate all disputes in accordance with the laws of the State of California. The award rendered by the arbitrators will be in writing with written findings of fact and shall be final and binding on all parties.

By signing this Agreement, the parties acknowledge that they may otherwise have a right or opportunity to litigate disputes through a court, but that they prefer to resolve any and all disputes through arbitration. The parties acknowledge that they are waiving their right to jury trial by consenting to binding arbitration. This Section 2.12 shall not apply to indemnification or defense procedures pursuant to Section 6 (Indemnification).

2.13. Non-Arbitration Forum; Venue

For ancillary proceedings not inconsistent with Section 2.12, or in the event that a challenge to the jurisdiction of the arbitrator is sustained, the parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of California located in San Diego County or in the United States District Court for the Central District of California.

2.14. Waiver of Jury Trial and Class Suit

Customer acknowledges and understands that, with respect to any dispute with us, our affiliates, employees, officers, directors and members relating to or arising from your use of the Site or this Agreement that CUSTOMER IS GIVING UP THE RIGHT TO HAVE A TRIAL BY JURY AND GIVING UP THE RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING SUCH DISPUTE.

3. Warranties

3.1. Warranty of Functionality. iDONATEpro warrants that (i) the Service will achieve in all material respects the functionality described in the Help Documentation applicable to the Service procured by Customer, and (ii) such functionality of the Service will not be materially decreased during the Term. Customer's sole and exclusive remedy for iDONATEpro's breach of this warranty shall be that iDONATEpro shall be required to use commercially reasonable efforts to modify the Service to achieve in all material respects the functionality described in the Help Documentation and if iDONATEpro is unable to restore such functionality, Customer shall be entitled to terminate the Agreement and receive a pro-rata refund of the subscription fees paid under the Agreement for its use of the Service for the terminated portion of the Term. iDONATEpro shall have no obligation with respect to a warranty claim unless notified of such claim within sixty (60) days of the first instance of any material functionality problem, and such notice must be sent to billing@iDONATEpro.com.

3.2. No Virus Warranty. iDONATEpro warrants that the Service will be free of viruses, Trojan horses, worms, spyware, or other such malicious code ("Malicious Code"), except for any Malicious Code contained in Customer-uploaded attachments or otherwise originating from Customer.

4. Disclaimer of Warranties

EXCEPT AS STATED IN SECTION 3 ABOVE, IDONATEPRO DOES NOT REPRESENT THAT CUSTOMER'S USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS OR THAT ALL ERRORS IN THE SERVICE AND/OR DOCUMENTATION WILL BE CORRECTED OR THAT THE OVERALL SYSTEM THAT MAKES THE SERVICE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE WARRANTIES STATED IN SECTION 3 ABOVE ARE THE SOLE AND EXCLUSIVE WARRANTIES OFFERED BY IDONATEPRO. THERE ARE NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT AS STATED IN SECTIONS 2.7, 3.1, and 3.2 ABOVE, THE SERVICE IS PROVIDED TO CUSTOMER ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND IS FOR COMMERCIAL USE ONLY.

5. Limitations of Liability

CUSTOMER AGREES THAT THE CONSIDERATION WHICH IDONATEPRO IS CHARGING HEREUNDER DOES NOT INCLUDE CONSIDERATION FOR ASSUMPTION BY IDONATEPRO OF THE RISK OF CUSTOMER'S INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. IN NO EVENT SHALL IDONATEPRO BE LIABLE TO CUSTOMER OR ANYONE ELSE FOR LOST PROFITS OR REVENUE OR FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE, COVER, SPECIAL, RELIANCE OR EXEMPLARY DAMAGES, OR INDIRECT DAMAGES OF ANY TYPE OR KIND HOWEVER CAUSED.

Except with regard to amounts due under this Agreement, and a party's breach of Section 2.9 (Confidentiality), the maximum liability of iDONATEpro arising out of or in connection with or in relation to any license, use or other employment of the Service shall in no case exceed the equivalent of 1 month in subscription fees applicable at the time of the event, and in the event of a breach of Section 2.9 (Confidentiality) of this Agreement, such maximum liability shall be an amount equal to three (3) times the equivalent of 1 month of subscription fees applicable at the time of the event.

6. Indemnification

6.1. Infringement. iDONATEpro shall, at its own expense and subject to the limitations set forth in this Section 6, defend Customer from and against any and all allegations, threats, and Claims brought by third parties alleging that the Service, as used in accordance with this Agreement, infringes upon third party copyrights, trade secrets, trademarks or patents and shall hold Customer harmless from and against liability, damages, and costs finally awarded or entered into in settlement to the extent the same are based upon such Infringement Claims. Exclusions include Customer's use of the Service in violation of this Agreement or applicable law, use after notice to discontinue, modifications not made by iDONATEpro, or combination with third-party software.

6.2. Disclosure of Customer Data. iDONATEpro shall, at its own expense and subject to the limitations set forth in Section 6, defend Customer from and against any Claim that arises out of or result directly from iDONATEpro's gross negligence or willful misconduct in preventing unauthorized access to confidential Customer Data.

6.3. Customer's Indemnity. Customer shall, at its own expense, defend iDONATEpro from and against any and all Claims (i) alleging that the Customer Data or any trademarks or service marks other than iDONATEpro Marks, or any use thereof, infringes the intellectual property rights or other rights, or has caused harm to a third party, or (ii) arising out of Customer's breach of Section 2.4 (Customer's Lawful Conduct) or 2.9 ("Confidentiality").

6.4 USE OF SERVICE; NO LIABILITY. Customer understands that iDONATEpro's Service is a software platform rather than a solicitation platform. Customer agrees that it shall hold iDONATEpro harmless from any Claims and Losses arising out of or which are in any way related to Customer's fundraising activities.

6.5. Indemnification Procedures and Survival. In the event of a potential indemnity obligation under this Section 6, the indemnified party shall promptly notify the indemnifying party in writing of such a Claim; allow the indemnifying party to have sole control of its defense and settlement; and cooperate in all reasonable respects. The indemnification obligations contained in this Section 6 shall survive termination of this Agreement for one year.

7. Suspension/Termination

7.1. Suspension for Delinquent Account. iDONATEpro reserves the right to suspend Customer's and any of Customer Affiliates' access to and/or use of the Service for any accounts (i) for which any payment is due but unpaid but only after iDONATEpro has provided Customer with two (2) delinquency notices, and at least seven (7) days have passed since the transmission of the first notice, or (ii) for which Customer has not paid for the renewal term and has not notified iDONATEpro of its desire to renew the Service by the End Date of the then current Term.

7.2. Suspension for Ongoing Harm. Customer agrees that iDONATEpro may with reasonably contemporaneous telephonic notice to Customer suspend access to the Service if iDONATEpro reasonably concludes that Customer's Service is being used to engage in denial of service attacks, spamming, or illegal activity, and/or use of Customer's Service is causing immediate, material and ongoing harm to iDONATEpro or others.

7.3. Termination for Cause, Expiration. Either party may immediately terminate this Agreement in the event the other party commits a material breach of any provision of this Agreement which is not cured within thirty (30) days of written notice from the non-breaching party. Upon termination or expiration of this Agreement, Customer shall have no rights to continue use of the Service.

7.4. Handling of Customer Data In The Event Of Termination. Customer agrees that following termination of Customer's account and/or use of the Service, iDONATEpro may immediately deactivate Customer's account and that following a reasonable period of not less than 90 days shall be entitled to delete Customer's account from iDONATEpro's "live" site. During this 90 day period and upon Customer's request, iDONATEpro will grant Customer limited access to the Service for several days for the sole purpose of permitting Customer to retrieve Customer Data, provided that Customer has paid in full all good faith undisputed amounts owed to iDONATEpro.

8. Modification; Discontinuation of The Service

iDONATEpro may make modifications to the Service or particular components of the Service from time to time and will use commercially reasonable efforts to notify Customer of any material modifications. iDONATEpro reserves the right to discontinue offering the Service at the conclusion of Customer's then current Term. In the event modification(s) has a material adverse financial impact on Service provided to Customer and Customer gives notice of such impact promptly upon becoming aware of the same, Customer shall be entitled to the sole and exclusive remedy of a refund of amount of Customer's losses, capped at the amount of the subscription fees paid by Customer to iDONATEpro under this Agreement for the period during which the Service provided to Customer is materially adversely impacted.

9. Restrictions on Transfer

This Agreement shall not be assigned, sublicensed or in any other manner transferred to any other person or entity by Licensee without the prior written consent of Licensor. Any transfer or attempted transfer or assignment in violation of this provision shall be void.

10. Governing Law

This Agreement shall be construed in accordance with the laws of the State of California.

11. Definitions

• Affiliates means any entity or entities which directly or indirectly, through one or more intermediaries, controls, or is controlled by, or is under common control with Customer.
• Claim means any suit, legal action, complaint, claim(s) or proceedings, whether administrative or judicial in nature.
• Customer Data means all electronic data or information submitted to the Service by Customer or its Affiliates.
• Electronic Communications means any transfer of signs, signals, text, images, sounds, data or intelligence of any nature transmitted in whole or part electronically received and/or transmitted through the Service.
• Estimate/Order Form means an iDONATEpro estimate, renewal notification or order form in the name of and executed by Customer or its Affiliate and accepted by iDONATEpro.
• Help Documentation means the online help center documentation describing the Service features, including User Guides which may be updated from time to time.
• Service collectively, iDONATEpro's online application suite (the "iDONATEpro Service").
• Term means the initial term or any renewal term during which this Agreement is in effect as discussed Section 2 (Terms of Service), above.

12–15. Construction

Whenever required by the context hereof, the singular shall be deemed to include the plural and the plural shall be deemed to include the singular. Whenever possible, each provision of this Agreement shall be construed in such manner as to be effective and valid under applicable law. This Agreement may be executed in one or more counterparts. This Agreement constitutes the entire agreement between iDONATEpro and Customer and supersedes any and all prior agreements and understandings, whether written or oral, with respect to the subject matter of this Agreement.

Schedule I — Service Level Commitment

iDONATEpro commits to provide 99.5% uptime with respect to the Customer's Service during each month of the Term, excluding regularly scheduled maintenance times. If in any month this uptime commitment is not met by iDONATEpro and Customer was negatively impacted, iDONATEpro shall provide, as the sole and exclusive remedy, a service credit based of the applicable instance subscription fee for such month:

Regularly scheduled maintenance time does not count as downtime. iDONATEpro hereby provides notice that every Saturday night 10:00pm – 2:30am Pacific Standard Time is reserved for routine scheduled maintenance for use as needed. To receive a credit, Customer must request it by emailing iDONATEpro at billing@iDONATEpro.com within five days of the end of the applicable month.

Schedule II — Comprehensive Price List

Monthly Subscription Tiered pricing is published on the Pricing Page. Political monthly: $150 / $275 / $350 Office / $575. Nonprofit monthly: $60 / $120 / $250 / $400. Annual equals 11× monthly. Extra online call users $25. Email 10,000 included then $1.50 per 1,000. Dedicated IP $50/month.

CONCIERGE SERVICES: $150 Per Hour. Some customers desire assistance for more difficult tasks. Complex data migrations, email template design, back end data manipulation, etc., are available from our staff for $150 per hour. Half hour minimum at Customer's written request.

Additional training: $150 Per Hour. At Customer's written request, half hour minimum.